Job Summary
The Evening Supervisor/Culture Specialist role at Oh My Cupcakes! supports a mission- and vision-focused team of passionate brand ambassadors and concierges who serve as the front-facing embodiment of Oh My Cupcakes!
The A-player candidate cultivates and inspires a culture where every team member exudes a profound understanding of company values and philosophies and actively coaches their team to deliver an exceptional guest experience. Full-time hours available for the right person.
The Evening Supervisor/Culture Specialist leads with their footprints, fostering a collaborative environment where their team is equipped in real time with knowledge and skills to engage guests with excellence. Uplifting the brand and their team simultaneously, the Evening Supervisor/Culture Specialist ensures consistency among all interactions.
The goal: creating a sense of joy and delight in every experience and interaction.
Job Skills and Qualifications:
- Upholds the Oh My Cupcakes! values, Code of Honor, Accountability Ladder, Cupcake Manifesto and values in all actions and reactions.
- Demonstrates professionalism and patience in training and development
- Is a self starter who brings ideas to the table and is confident executing them with minimal oversight.
- Brings positive and encouraging words and an uplifting demeanor to every situation possible
Job Requirements
- Develop a comprehensive understanding of and lead with the Oh My Cupcakes! Code of Honor and Accountability Ladder.
- Develop weekly work schedules for Sales Team (Ambassador and Concierges) while ensuring two weeks or more are scheduled out at all times.
- Develop and maintain thorough training guides and quiz opportunities for ongoing training that align with company values and best-practice standards of excellence.
- Provide clear, direct, and kind feedback to Sales Team.
- Coordinate and conduct quarterly scorecard evaluations for Ambassadors and Concierges to gauge KPI-based performance and offer feedback.
- Lead (or co-lead) periodic meetings for Ambassadors and Concierge team with a focus on clear communication of promotions, sales initiatives, and best practices.
- Foster and maintain strong relationships with ambassadors and concierges, providing guidance and support.
- Collaborate with Kitchen team and Operations to ensure clear channels of communication are bridged throughout each facet of the organization.
- Identify and capitalize on opportunities to promote the Oh My Cupcakes! Brand through targeted sales initiatives and event promotion.
- Provide organizational an admin support as needed.
Additional Duties
- Consistently complete weekly personal/professional development training as assigned.
- Do a monthly scorecard check-in with direct supervisor
- Attend core team, concierge and ambassador meetings as needed to align on strategies.
- Provide support by covering shifts in store and occasionally, at off-site events.
- Assist with deliveries/set-ups, answer the phone and be a presence on the shop floor as required.